Return Policy

Auory.in Return Policy

At Auory.in, we strive to provide the best shopping experience for our valued customers. We understand that sometimes you may need to return a product, and we are here to assist you. Please review our return policy below:

Return Window:
Our return window is strictly limited to 7 days from the date of delivery. If 7 days have passed since you received the product, unfortunately, we won't be able to accept the return.

Acceptance of Return:
To be eligible for a return, the product must be in its original condition and packaging, with all tags and labels intact. Additionally, a mandatory un-packaging video is required for the return process.

Unboxing Video Requirement:
To initiate a return, the customer must provide an unboxing video of the product as part of the return request. This video should clearly show the unopened packaging, the product's condition, and any specific issues or defects (if applicable).

Return Process:
To initiate a return, follow these steps:

Send an email to our customer support team at returns@auory.in within the 7-day return window, mentioning your order number and the reason for the return.
Our customer support team will review your request and respond with instructions on how to proceed with the unboxing video.
After creating the unboxing video, kindly share the video link with us through email.
Once we receive the unboxing video and verify the eligibility, we will provide you with a return authorization.
Pack the product securely, preferably using the original packaging, and include all accessories, tags, and labels.
Ship the product back to the address provided in the return authorization email. We offer return pick-up services within a quick and efficient timeframe of 1 to 4 days from the date you initiate the return request.

Note: Shipping cost for the return will be borne by the customer.


Inspection and Refund:
Upon receiving the returned product, our team will inspect it to ensure it meets the return criteria. If the product passes the inspection, we will process the refund back to your original payment method. Please allow up to 10 business days for the refund to be reflected in your account.

Non-Returnable Items:
Certain items are exempt from being returned, such as:

Personalized or custom-made products.
Gift cards.
Customer Satisfaction:
At Auory.in, customer satisfaction is our top priority. If you have any questions or concerns regarding your purchase or the return process, please don't hesitate to contact our customer support team at support@auory.in. We are here to assist you and ensure you have a pleasant shopping experience with us.

Please keep in mind that this return policy is subject to change, and the version available on our website at the time of your purchase will be considered the latest and valid policy.

Thank you for shopping with us!

Sincerely,
The Auory.in Team

Customise Signature

Signature name jewellery refers to personalized jewelry pieces, often pendants or rings, that are engraved or customized with a person's name or initials. These pieces make great gifts and can serve as a special reminder of a loved one or special occasion. They can be made in a variety of materials such as gold, silver, and stones. Some popular styles include script font name necklaces, custom birthstone name rings, and monogram initial pendants.

Whether you're looking for a unique and meaningful gift for a loved one or a special treat for yourself, our signature name jewelry is sure to impress. Each piece can be customised with the name or word of your choice, making it a truly one-of-a-kind treasure that will be cherished for a lifetime.

Heartfelt Expressions