Return Policy

Auory.in Return Policy
Thank you for choosing Auory.in! We strive to ensure your complete satisfaction with your purchase. However, we understand that there might be instances where you need to return an item. Please review our return policy below to ensure a smooth and hassle-free process. 1. Returns Eligibility: 1.1. Items eligible for return or exchange within 7 days of the delivery date. 1.2 To be eligible for a return, the product must be in its original condition and packaging, with all tags and labels intact. 1.3. Silver jewelry that has been worn, altered, or used in any way cannot be returned. Items showing signs of wearing or use will not be eligible for a refund or exchange. 2. Exclusions: 2.1. Custom-made or personalized items cannot be returned or exchanged, except in cases of manufacturing defects or damage during shipping. 3. Return Process: 3.1. To initiate a return or exchange, please contact our customer support at [customer support email/phone number]. Provide your order number, the reason for the return or exchange, and any relevant details. 3.2. Once your return or exchange is approved, you will receive a return authorization along with instructions on how to proceed. 3.3. Securely package the silver jewelry in its original packaging to prevent damage during transit. Include the return authorization slip in the package. 3.4. You are responsible for the cost of return shipping, unless the return is due to a manufacturing defect or an error on our part. 4. Inspection and Processing: 4.1. Upon receiving the returned, our team will inspect the item to ensure it meets the eligibility criteria. 4.2. If the item is found to be in its original condition, we will process your refund or exchange within 3-4 business days. 5. Refund or Exchange: 5.1. If eligible for a refund, the original purchase amount will be credited back to you once we receive your bank or upi details. 5.2. If you opt for an exchange, we will ship the replacement item to you using the same shipping method as your original order

NOTE: Shipping cost for the return will be borne by the customer. 6. Defective or Damaged Items: 6.1. If you receive a defective or damaged item, please contact us within 7 days of receiving your order.For proper resolution in the event of receiving a defective or damaged product, we kindly request that you provide us with a comprehensive 360-degree video depicting the process of unpacking the parcel. To ensure a quick and precise solution for defective or damaged products, please provide a clear and focused video that prominently displays the nature and extent of the issue. This will enable us to promptly evaluate the situation and offer appropriate assistance. 6.2. Depending on the situation, we will offer a replacement, repair, or refund for the defective or damaged item. 7. Contact Information: For any questions or concerns about our Return Policy, please reach out to our customer support team at support@auory.in/9773309523. Please be aware that this return policy is subject to change without notice. We recommend reviewing this policy before making a purchase.

Thank you for shopping with us!

Sincerely,
The Auory.in Team